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Product Evaluation FAQ
- Q: How can we evaluate an H&A Scientific, Inc. product?
- A: A free Internet WebEx demo is a great place to start. The WebEx demo will be live. Basically we will e-mail you a link that you will click on. You can then see our computers desktop where we am running the application. Using the telephone or Skype, we can talk during the demo.
- Q: Are there other methods of product evaluation?
- A: Certainly. It just depends on product. For PC/Chrom, we can send you a fully functional program that simulates data acquisition, thus allowing you to simulate an entire chromatographic run, including final report generation. For SLIMStat, please feel free to send us some data, and we will generate a final report for based on your data. In summary, for every product, we have multiple methods of product evaluation. Simply contact us, and we find one that works for you.
- Q: Does H&A Scientific, Inc. present "on-site" demonstrations?
- A: Yes, if it is feasible. Please note that since we travel frequently to visit existing customers, if we (or our associates) are "in the area," we will be happy to provide you with an "on-site" demo. In any case, please contact us, and if your company requires an "on-site" demo, we will do our best to accommodate you.
Ordering Information FAQ
- Q: How do we request a quote for an H&A Scientific, Inc. product?
- A: Contact us directly, either by submitting the "Contact Us" form on this website, e-mailing us directly, telephone, or fax. We will send you a quote with 24 hours. In some international geographic regions, we have Associates (Distributors) that you can contact directly for a quote. Their contact information is given at the bottom of the appropriate product page.
- Q: How can we order one of your products?
- A: Purchase Orders are the typical method of ordering our products. Of course, we are flexible, and frequently for products such as SLIMStat and PC/Chrom, we simply accept a Credit Card purchase over the phone. If applicable, you can also order a product directly from your local Associate (Distributor).
- Q: What payment methods does H&A Scientific, Inc. accept?
- A: Within the USA, corporate checks, wire transfers, and credit cards are accepted. Outside the USA, wire transfers and credit cards are the typical method of payment, although we can accept some corporate checks, e.g., from Canada.
- Q: What bank should we send the wire transfer to?
- A: For payment in US Dollars, contact us for banking information details for our bank here in the USA. For the convenience of our European customers, we also have a Commerzbank account that accepts Euro payments. Again, please contact us for banking information details for payment in Euros.
- Q: What credit cards are accepted by H&A Scientific, Inc.?
- A: Visa, Master Card, American Express, and several other credit cards are accepted. Please contact us for additional details.
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